Frequently Asked Questions
About myHarvest Farms
What is myHarvest Farms?
What is myHarvest Farms?
myHarvest Farms is one of Chennai’s most trusted farm-to-home brands for organic and chemical-free food. We deliver groceries all across INDIA too !!
We deliver fresh vegetables, fruits, groceries, traditional rice varieties, healthy snacks, and everyday essentials sourced directly from over 300 trusted farmers practicing natural farming.
Our mission is simple: to help families eat safer, more nutritious food while ensuring farmers receive fair prices and timely payments.
More than 20,000 families have chosen myHarvest Farms for food they can trust. Every product is carefully sourced, quality-checked, and delivered fresh to your doorstep.
When you choose myHarvest Farms, you are not just buying groceries, you are joining a community committed to healthier living, honest farming, and a better future for our children and farmers.
Why should I choose myHarvest Farms?
Why should I choose myHarvest Farms?
Because what you feed your family matters.
At myHarvest Farms, we believe food should nourish, not harm. That’s why we bring you vegetables, fruits and groceries grown naturally by farmers we know and trust personally. Our farmers care deeply for their soil, avoid harmful chemicals and grow food with the same intention they would for their own families.
Every purchase by you directly supports our farmers who are youngsters doing organic farming. We ensure Farmers receive fair prices and timely payments for their hard work. Your food is harvested fresh and delivered to your doorstep with minimal handling, so it reaches your home closer to the way nature intended.
When you choose myHarvest Farms, you are doing more than buying groceries. You are choosing safer food for your loved ones, supporting young organic farmers and becoming part of a healthier future for your family and for those who grow your food.
How is myHarvest different from other grocery stores?
How is myHarvest different from other grocery stores?
At myHarvest Farms, we treat your food the way we would for our own family. We work directly with trusted farmers who grow naturally without harmful chemicals, and our team personally visits farms to ensure authentic organic practices.
Unlike conventional grocery stores, our produce does not pass through multiple middlemen or spend days in cold storage. Most vegetables and fruits are harvested fresh based on customer orders and delivered to your home with minimal handling.
We also conduct regular quality checks right from farms to ensure the food you receive is safe, chemical-free and trustworthy.
Every order supports farmers with fair prices and timely payments, helping them continue to grow food the right way. When you choose myHarvest Farms, you choose safer food for your family and support organic farmers who care deeply about what they grow.
What products do you offer?
What products do you offer?
myHarvest Farms is your one-stop destination for healthy, chemical-free living. We offer 280+ carefully selected products including fresh vegetables and fruits, Naatukozhi eggs, traditional groceries, cold-pressed oils, Ghee, Honey, traditional rice varieties, Millet, herbal teas, wholesome snacks, sweets and breakfast essentials.
Every product is chosen with one purpose-to help you nourish your family with nutritious food and free from harmful chemicals. Whether you are cooking daily meals or building healthier habits, everything you need is in one trusted place, sourced with care from farmers and rural women who believe in doing things the right way.
How many customers do you serve?
How many customers do you serve?
More than 20,000 families trust myHarvest Farms as their partner in healthy living. They have made the switch to safer, chemical-free food because they want the very best for their children and loved ones.
By choosing myHarvest Farms, you become part of a growing community of conscious families who believe that food should nourish, protect and support long-term health. Also empower organic farmers and youngsters who grow with care and integrity.
Join thousands of families who have already taken this important step toward healthier eating and a better future
Can myHarvest set up a stall or farmers market in our apartment or office?
Can myHarvest set up a stall or farmers market in our apartment or office?
Absolutely! We would be delighted to bring a myHarvest Farmers Market to your apartment, gated community, school or workplace.
Over the past few years, we have successfully organized hundreds of Farmers Markets, helping thousands of families discover fresh, chemical-free vegetables, fruits, groceries and healthy foods directly from trusted organic farmers.
These events are a wonderful way for your community to experience the taste and benefits of truly healthy food, interact with our team and make healthier choices with confidence.
If you would like to host a Farmers Market and promote healthy living in your community, we are happy to support you every step of the way.
📧 Write to: community@myharvestfarms.com 📞 Call or WhatsApp: 7200606516
Farms & Farmers
Do you own your farms?
Do you own your farms?
We do not own all the farms. Instead, we work with a large network of trusted farmers across multiple districts in Tamil Nadu and Karnataka. This allows us to offer a wide variety of fresh vegetables, fruits and healthy groceries throughout the year.
How do you select farmers?
How do you select farmers?
We have a dedicated farmer success team who discover, meet and onboard farmers and evaluate their cultivation practices, soil health and commitment to natural farming.
We personally know our farmers and onboard each one through a detailed standard operating process (SOP) covering organic and natural farming practices, harvesting and quality standards. Our team regularly visits farms to monitor cultivation methods and ensure the food is grown with care and integrity.
Behind every order is a dedicated community of farmers working every day to grow safe, chemical-free food. When you choose myHarvest Farms, you gain access to this trusted network and the confidence that your food comes from authentic farmers we know and work with closely.
How does my purchase help farmers?
How does my purchase help farmers?
Every time you order from myHarvest Farms, you create a meaningful impact in our farmer’s life. More than 55% of what you pay goes directly to farmers, ensuring they receive fair prices, on-time payments and a predictable income they can depend on.
This gives farmers the confidence to continue growing food naturally, invest in their farms, and build a better future for their families. We also support them with regular training, guidance and reliable access to a steady market for their produce.
Through our farm visits and community events, customers can connect directly with the farmers who grow their food, creating trust and a deeper appreciation for their work.
Your purchase does more than bring healthy food to your home—it helps farmers earn with dignity and thrive. Our Farmers also feed their families with organic food grown at their farms. That’s a big satisfaction to know that our farmers live a better life.
Can I visit your farms?
Can I visit your farms?
Absolutely! We warmly invite you and your family to visit our farms and experience firsthand where your food is grown.
We regularly organize farm visits and summer farm camps where you can walk through the fields, meet the farmers, harvest vegetables and learn how food is grown naturally without harmful chemicals. It is a wonderful opportunity for children and adults to reconnect with nature and build confidence in the food they eat.
Seeing the farms in person helps you understand the care, effort and authenticity behind every product we deliver. Just let us know 2 days in prior to help coordinate.
To learn about upcoming farm visits and camps, please contact our team. We would be delighted to welcome you to the farm.
Product Quality & Trust
Are your products certified organic?
Are your products certified organic?
Some of our partner farms are certified organic, while many others are small, trusted farmers who follow genuine natural and chemical-free farming practices but may not have formal certification.
Organic certification can be laborious and time-consuming, especially for small farmers. Instead of relying only on certificates, our team personally visits farms, reviews cultivation practices and regularly monitors how food is grown to ensure it meets our strict quality standards.
We also conduct periodic lab testing and quality checks to verify that the food reaching your family is safe and free from harmful chemicals.
For us, trust is built not just on paperwork, but on strong relationships with farmers and consistent efforts to ensure authenticity and purity. We can trace all our products to the farmer.
Why do vegetables sometimes look different?
Why do vegetables sometimes look different?
At myHarvest Farms, we celebrate nature’s diversity. Many of the vegetables we offer are native and traditional varieties that we are helping revive and bring back to your kitchen.
Because they are grown naturally, without harmful chemicals or artificial ripening, they may not always look shiny, perfectly shaped or uniform like conventionally grown produce. Their size, shape and colour can vary from season to season.
Don’t worry about cosmetics of vegetables or fruits, what matters the most is freshness, authentic taste and nutrition.
These natural variations are a sign that your food is genuinely organic and grown with care by farmers who respect the soil and preserve traditional varieties for future generations.
Will all products be available year-round?
Will all products be available year-round?
Not always. Since we work with nature, the availability of fruits and vegetables changes with the seasons.
Some products are abundant during certain months while others may become limited due to rain, extreme weather, pest attacks or natural growing cycles. At times, a product may be temporarily unavailable.
If any ordered item is not available, we don’t source from unknown suppliers just to keep items in stock, we prefer to wait until our trusted farmers harvest and sends.
This means availability can sometimes be unpredictable, but it also ensures that the food you receive is genuinely fresh, naturally grown, and aligned with the rhythms of nature.
We believe seasonal eating is one of the best ways to enjoy food at its freshest and most nutritious.
Ordering & Shopping
How do I place an order?
How do I place an order?
Ordering from www.myharvestfarms.com is simple and convenient.
Browse through our wide range of fresh vegetables, fruits, groceries and healthy products, add your favourite items to the cart and complete checkout using our secure payment options.
Once your order is placed, our team begins sourcing and packing your products directly from trusted farmers and producers, and we deliver them fresh to your doorstep.
In just a few clicks, you can bring safe, chemical-free food home for your family
Do I need to create an account?
Do I need to create an account?
However, creating an account makes your shopping experience faster and more convenient. You can track your orders, save multiple delivery addresses, view past purchases and reorder your favourite products in just a few clicks.
It is the easiest way to make healthy shopping simple and hassle-free for your family.
Can I modify my order after placing it?
Can I modify my order after placing it?
Please contact support immediately; changes are possible only before packing begins.
Can I cancel my order?
Can I cancel my order?
We kindly request that you avoid cancelling your order unless it is absolutely necessary.
Most of our products are fresh and perishable, and many items are harvested, packed and procured specifically based on your order. Last-minute cancellations can lead to food waste and directly affect the farmers and teams who have already prepared your order with care.
If you are facing an emergency, please contact our support team as soon as possible. If procurement and packing have not yet started, we will do our best to assist with the cancellation.
Thank you for helping us reduce food waste and support the hardworking farmers behind your food.
📧 Write to: community@myharvestfarms.com 📞 Call or WhatsApp: 7200606516
Can I save multiple delivery addresses?
Can I save multiple delivery addresses?
Yes. You can save home, office and other addresses in your account.
How do I know my order was successful?
How do I know my order was successful?
You will receive order confirmation by email and/or delivery notification from official whatsapp account
Payments
What payment methods do you accept?
What payment methods do you accept?
UPI, credit cards, debit cards, net banking, and other secure payment methods through Razorpay.
Is Cash on Delivery available?
Is Cash on Delivery available?
Currently, we operate on a prepaid-only model. No COD.
My payment was deducted but the order was not confirmed. What should I do?
My payment was deducted but the order was not confirmed. What should I do?
Please contact support. If payment was successful, we will confirm the order or issue a refund.
📧 Write to: community@myharvestfarms.com
📞 Call or WhatsApp: 7200606516
Delivery & Shipping
Where do you deliver?
Where do you deliver?
Fresh produce is delivered across Chennai. Grocery products are available across India.
We deliver more than 200 safe, chemical-free products across Chennai, including fresh vegetables, fruits, Egg, and other perishable items.
For customers outside Chennai, we ship a curated range of products across India, including groceries, cold-pressed oils, Ghee, Honey, traditional rice, snacks, and sweets.
Wherever you are, we strive to make healthy, chemical-free food accessible to your family.
On our website, you can check feasibility of delivery by checking against your pincodes.
How long does delivery take?
How long does delivery take?
Chennai orders are typically delivered within 24–48 hours. Other locations may take 3–5 business days for eligible products.
Can I reschedule my delivery?
Can I reschedule my delivery?
We plan delivery slots and deliver withing promised time. Contact support as early as possible and we will do our best to help.
What happens if I miss my delivery?
What happens if I miss my delivery?
Our delivery partner will attempt to contact you and arrange a suitable handover if possible. You can always reach our customer success team.
📧 Write to: community@myharvestfarms.com
📞 Call or WhatsApp: 7200606516
How much does delivery cost?
How much does delivery cost?
Delivery charges, if applicable, are shown clearly at checkout.
Returns, Refunds & Replacements
What if I receive damaged products?
What if I receive damaged products?
Please share photos within 24 hours of delivery. We will review and arrange a replacement or refund.
Because our products are fresh and naturally grown, slight variations in size, shape, colour and appearance are normal and do not affect taste or nutrition.
However, if you receive a product that is genuinely spoiled, damaged, or not fit for consumption, please share clear photos or a short video within 24 hours of delivery. This helps our team understand what happened and take the appropriate action.
After review, we will arrange a suitable resolution, such as a replacement, refund, or revise bill.
Your satisfaction is important to us, and we are committed to making sure you receive fresh, high-quality food you can trust.
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What if an item is missing?
What if an item is missing?
If an item is unavailable from our farmers after your order is placed, we will clearly mention it as a missing item in your order and automatically refund the corresponding amount.
If an item was supposed to be delivered but is missing from your package, please contact our support team as soon as possible. We will promptly investigate and arrange the appropriate resolution.
Our goal is to keep you informed and ensure you are charged only for the products you actually receive.
📧 Write to: community@myharvestfarms.com
📞 Call or WhatsApp: 7200606516
When will replacements be sent?
When will replacements be sent?
Replacements are usually sent in the next available delivery slot.
How long do refunds take?
How long do refunds take?
Refunds are initiated promptly and typically reflect within 3–5 business days.
Pricing & Offers
Why are organic products priced higher?
Why are organic products priced higher?
Growing food organically takes significantly more time, effort, and care. Farmers avoid harmful chemicals and instead invest in building healthy soil, removing weeds manually, managing pests naturally and nurturing crops with patience. This often results in lower yields, but produces food that is safer and more nutritious.
The supply chain for authentic organic food is also more challenging. We work directly with farmers, regularly visit farms, conduct quality checks and handle produce carefully to preserve freshness and integrity.
When you buy organic, you are paying for the extra effort it takes to grow food the right way, while ensuring farmers receive fair prices for their hard work.
It is an investment in better health for your family and a more sustainable future for our farmers and the planet.
Do you offer discounts and coupon codes?
Do you offer discounts and coupon codes?
At myHarvest Farms, we are not a discount-driven brand. Our focus is on delivering genuine value for money by bringing you safe, chemical-free food sourced directly from trusted farmers.
That said, we do run special offers from time to time and share coupon codes to help you enjoy your favourite products at better prices. These promotions are our way of rewarding our customers and making healthy food more accessible.
We encourage you to check our website regularly and subscribe to our updates so you can take advantage of these limited-time offers whenever they are available. Use Coupon codes to avail those offers
Account & Support
I forgot my password. How can I reset it?
I forgot my password. How can I reset it?
Use the 'Forgot Password' option on the login page.
How do I update my phone number or email?
How do I update my phone number or email?
Log in to your account and update your profile details.
The website is not working properly. What should I do?
The website is not working properly. What should I do?
Refresh the page or contact support if the issue persists.
📧 Write to: community@myharvestfarms.com
📞 Call or WhatsApp: 7200606516
How can I contact MyHarvest Farms?
How can I contact MyHarvest Farms?
Email support@myharvestfarms.com or call/WhatsApp 7200606516.
We also have a whatsapp chatbot to reach our team and share feedback.
What are customer support timings?
What are customer support timings?
Our support team is available during regular business hours to assist you. From 9.30pm to 7.30pm. However You can use our website chatbot to connect 24x7 or leave a message on whatsapp numbers. Our team will respond and be there for your clarifications.
