Privacy Policy

Effective Date: 05-06-2018
This Privacy Policy applies to the www.myharvestfarms.com

1. Our Commitment to Your Privacy

Bhoominalam myHarvest Farms Private Limited recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on https://www.myharvestfarms.com , https://shop.myharvestfarms.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, You agree to and are bound by the terms and conditions mentioned below and in any modified or additional terms that Bhoominalam myHarvest Farms Private Limited(“myHarvest Farms/We/Us/Our”) may publish from time to time (collectively, the “Privacy Policy”).

You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services. By doing so you are consenting to the collection and processing of your Data (including SPDI) in accordance with the practices and policies outlined in this Privacy Notice.

Our products and services are targeted at users in India, and this Privacy Notice is intended to comply with the laws of India. If you are accessing or using the website or mobile application from an overseas location, you are requested to independently validate the impact of any applicable local laws.

If you do not agree to all of the terms and conditions contained in the Privacy Policy & Terms of Use, do not access or use this Website.

Information we collect

Contact information: We may collect personal data (such as email address, delivery address, name, phone number, credit card/debit card and other payment instrument details or health related information) from you when you set up an account or transact with us or participate in any event or contest. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or consuming our online content or services) do require registration. We use your contact information to send you offers based on your previous orders and your interests.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback on the Platform or the social media handles maintained by us or if you use voice commands or virtual try and buy or similar features to shop on the Platform, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support, troubleshoot problems or for internal research and analysis as permitted by law.

Payment and billing information: We might collect your billing name, billing address and payment method when you buy an item. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner, and the Privacy Policy pertaining to that will be governed by the policies and terms set forth by the Payment Partner.

Information you post: We collect information you post in a public space on our website or on a third-party social media site belonging to myHarvest Farms. 

Demographic information: We may collect demographic information about you, like (but not limited to) age, gender, income level,  employment, location, and level of education, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.

We only use your personal data to take and fulfill orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services; inform you about online and offline offers, products, services, and updates; customize and enhance your experience; report to regulatory authorities wherever required, detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection of information.

Other information: If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

Your reviews, feedback and opinions about our products, programmes and services.

We collect information in different ways.

We collect information directly from you. We collect information directly from you when you buy an item from us. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information

We use information to contact you. We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to confirm your purchase or Refund or Exchange or return.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we’ll enroll you in our newsletter.

We use information to send you transactional communications. We might send you emails or SMS about your purchase or exchange.

We use information as otherwise permitted by law.

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

We will share information with the delivery partner. We share your information with delivery partners for fulfilling the purchase or exchange obligation.

We will share information with our business partners. Our partners use the information we give them as described in their privacy policies.

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business is sold or if there is a merger /acquisition we may give our customer list as part of that transaction.

Transfer to India and other countries. We are established in and use facilities in India. Your information will be stored and processed in India or other countries where myHarvest Farms has facilities. By using the Services, you consent to the transfer of information outside of your country, even if your country has more rigorous data protection standards.

We may share your information for reasons not described in this policy. We will tell you before we do this. 

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Keeping Data Secure

We will use technical and organizational measures to safeguard your data and we store your data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorized access to your Data, please let us know immediately by contacting us by email.

The acquired information will be used only for advertising distribution and will not be provided or disclosed to third parties without the consent of users.

Retention of Data

We retain Data for as long as necessary for the use of our products and/or services or to provide access to and use of our website or mobile application, or for reasonable purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements or as otherwise stated in this Privacy Notice, and for such periods or purposes as are permitted under applicable Confidential law,. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.

Even if we delete your Data, it may, subject to applicable law, persist on backup or archival media for audit, legal, tax or regulatory purposes.

Minors

If you are under 18 and trying to place an order online or use online payment options, you may use our website only with the consent of a parent or your guardian. In the event that we learn that we have collected personal information from a minor without verification of parental consent, we will delete that information at the earliest after receiving a communication on community@myharvestfarms.com

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email community@myharvestfarms.com with the subject line unsubscribe. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email , Whatsapp or SMS regarding your purchases if any.

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Updates to this policy

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for any updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In the event of any dispute arising in relation to these Terms of Use or any dispute arising in relation to myHarvest Farms Platform whether in contract or otherwise, to submit to the jurisdiction of the courts located at Chennai, India for the resolution of all such disputes.

Contact Us

Chief Grievance Officer: Archana P Stalin
Phone: 8838108272
Email: support@myharvestfarms.com

If you have any questions about this Privacy Policy, please contact us on 9176944544.